zwin 77's Privacy Policy

0 Introduction

zwin 77 places the privacy of its members as its top priority. When you register on our platform, use our services, or contact us, you share certain information with us. This Privacy Policy provides a complete and transparent account of how that information is handled.

This policy should be read together with zwin 77's Terms and Conditions, as both documents together form the complete agreement governing your account and use of our services. By using this platform, you are considered to have accepted the terms set out in this policy.

1 What Information We Collect

zwin 77 collects various types of information to provide its services. This information comes from two main sources — what you provide directly, and what is collected automatically while you use the platform.

1.1 Information You Provide

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Any messages or information you provide via support chat or email

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Login time and session duration on the platform
• Information collected from cookies and similar tracking technologies
• Game play history, bet amounts, and transaction details

2 Purpose of Data Collection

zwin 77 uses your information only for specific and legitimate purposes. Those purposes are clearly stated below:

2.1 Account Management and Security

Verifying your identity, creating your account, and keeping the login process secure are our primary responsibilities. We use this information to prevent unauthorised access and ensure your account remains protected.

2.2 Processing Financial Transactions

Your mobile banking details are used to complete deposit and withdrawal processes. For any transaction made through bKash, Nagad, Rocket, or Upay, the relevant information needs to be processed.

2.3 Service Improvement

By analysing how you use the platform, we continuously improve its performance and experience. Understanding which games or features are used most helps us raise the quality of our service.

2.4 Customer Support

When you contact us via live chat or email, previous transaction and account details are needed to resolve your issue quickly and effectively.

2.5 Responsible Gaming

We follow responsible gaming guidelines and help members build safe and healthy gaming habits. To that end, gameplay patterns may be monitored.

3 Sharing Information with Third Parties

zwin 77 never sells your personal information or distributes it to third parties for commercial purposes. However, information may be shared to a limited extent in the following situations:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology partners: Limited technical information may be shared with trusted technology service providers to maintain platform operations; however, they may not use this information for their own purposes.
• Legal obligations: Information may be provided when required by a court order or a lawful request from an authority.
• Fraud prevention: Relevant information may be shared with security specialists to protect accounts and detect fraudulent activity.

Outside of the above cases, zwin 77 does not disclose any of your personal information.

4 Data Security Measures

zwin 77 follows industry-standard technology and practices to ensure the security of your information.

4.1 Encryption and SSL

All information exchanged between you and our servers on the platform is encrypted using SSL (Secure Socket Layer) technology. This means no third party can read or alter that information.

4.2 Access Control

Your account information can only be accessed by authorised zwin 77 staff, and only when necessary to provide services. All staff are bound by confidentiality agreements.

4.3 Data Storage

Your information is stored on secure servers and regular security audits are carried out. Information that is no longer needed is deleted securely, either when it is no longer required or upon your request.

5 Cookie Policy

zwin 77 uses cookies to improve platform performance and make your experience smoother. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

• Essential cookies: These cookies are necessary for remembering your login status, managing sessions, and maintaining security.
• Functional cookies: Used to remember your language preference, page layout, and personalised settings.
• Analytical cookies: Used to understand which parts of the platform are used most and to improve the service.

5.2 Cookie Control

You can delete or block cookies at any time from your browser settings. However, disabling certain essential cookies may cause some platform features to stop working correctly.

6 Your Rights

As a zwin 77 member, you have the following rights over your own information:

• Right to access: If you want to know what information we hold about you, contact our support team.
• Right to correction: If any of your information is incorrect, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your personal information be deleted; however, some information may need to be retained due to legal or contractual obligations.
• Right to object to processing: You have the right to object to your information being used for marketing or analytical purposes.
• Right to close your account: If you wish to close your account, inform the support team. Even after closure, certain information may be retained for a period for legitimate reasons.

To exercise these rights or if you have any questions, contact us via our 24/7 live chat or email.

7 Data Retention Period

zwin 77 retains your information only for as long as necessary. All relevant information is kept while your account is active. After an account is closed, some information may be retained for a set period to meet legal or regulatory obligations, after which it is securely deleted.

Transaction records may be kept for a longer period for financial audit purposes. In such cases, the information will be used only for that applicable purpose.

8 Protection of Minors

zwin 77 strictly enforces a 21+ age policy. We do not knowingly collect information from or provide services to anyone under the age of 21. Age is verified at the time of registration, and if there is reason to suspect a user is a minor, an account verification process is initiated.

If we are informed that a minor has created an account on our platform, that account will be closed immediately and all associated information will be deleted.

9 Changes to This Policy

zwin 77 may update this Privacy Policy from time to time due to service improvements or legal changes. If any significant changes are made, you will be notified by email or via a notification on the platform.

The date of the last update will always be visible at the top of the page. Continuing to use the platform after a change means you accept the updated policy. If you have any questions about this policy, you can visit our FAQ section or contact the support team directly.

10 Third-Party Links and Services

zwin 77's platform may incorporate software from game providers such as Pragmatic Play, PG Soft, JILI, Evolution, or Spribe. These third-party services have their own privacy policies, and zwin 77 is not responsible for them.

To protect your information, the security standards of partners zwin 77 works with are verified. However, you are advised to read their own policies before using third-party services.

11 Learn More About Us

To learn more about how zwin 77 operates, its values, and our commitment to you, read our About Us page. Complete guidelines on platform usage rules, bonus terms, and account management can be found in the Terms and Conditions.